http://www.smallbusinessscope.com.au/ Think you can make a success of a small business? Maybe you're looking at starting your own business in the future? Or perhaps you already have one, and are looking for some fresh ideas. No matter what your reason, Small Business Scope, is all about small business, from start up to wind up and hopefully all the riches in between. Feel free to contact me with any questions, comments or suggestions. en Mon, 02 Oct 2006 13:15:00 GMT Mon, 02 Oct 2006 13:15:00 GMT info@smallbusinessscope.com.au info@smallbusinessscope.com.au http://www.smallbusinessscope.com.au/hiring-a-bookkeeper/ Doing the accounts for your small business can be a tedious and time consuming task. After a hard day at work the last thing you want to be worried about... http://www.smallbusinessscope.com.au/hiring-a-bookkeeper/#comments http://www.smallbusinessscope.com.au/hiring-a-bookkeeper/ Mon, 02 Oct 2006 13:15:00 GMT http://www.smallbusinessscope.com.au/how-to-balance-business-and-personal/ Owning your own small business is hard work. It takes time, dedication and occasionally some ruthlessness to make it a success. But as you often hear people say - there... http://www.smallbusinessscope.com.au/how-to-balance-business-and-personal/#comments http://www.smallbusinessscope.com.au/how-to-balance-business-and-personal/ Fri, 29 Sep 2006 11:48:00 GMT http://www.smallbusinessscope.com.au/how-to-write-a-business-introductory-letter-3/ Your business introductory letter has to be aesthetically pleasing to the consumer. Check out How to Write a Business Introductory Letter Part 1 and Part 2 for further information on... http://www.smallbusinessscope.com.au/how-to-write-a-business-introductory-letter-3/#comments http://www.smallbusinessscope.com.au/how-to-write-a-business-introductory-letter-3/ Wed, 27 Sep 2006 12:59:00 GMT http://www.smallbusinessscope.com.au/how-to-write-a-business-introductory-letter-2/ In How to Write an Business Introductory Letter - Part 1, we covered the layout of your letter. We established that changing text colours, spacing and size can work to... http://www.smallbusinessscope.com.au/how-to-write-a-business-introductory-letter-2/#comments http://www.smallbusinessscope.com.au/how-to-write-a-business-introductory-letter-2/ Thu, 14 Sep 2006 09:45:00 GMT http://www.smallbusinessscope.com.au/how-to-write-a-business-letter/ Depending on the type of small business you are operating, it may be an effective marketing approach to design and distribute a 'Business Introductory Letter'. This letter is basically an... http://www.smallbusinessscope.com.au/how-to-write-a-business-letter/#comments http://www.smallbusinessscope.com.au/how-to-write-a-business-letter/ Wed, 13 Sep 2006 05:54:00 GMT http://www.smallbusinessscope.com.au/how-to-market-your-small-business/ Many businesses are set up with the grandest of intentions and on the surface it would appear that they have every chance of success. Yet many of these businesses fail... http://www.smallbusinessscope.com.au/how-to-market-your-small-business/#comments http://www.smallbusinessscope.com.au/how-to-market-your-small-business/ Tue, 12 Sep 2006 06:45:00 GMT http://www.smallbusinessscope.com.au/basic-bookkeeping-101/ As a small business owner you need to know your worth at every corner. Accountants are great for giving you your bottom line; however the paperwork flutters entirely into your... http://www.smallbusinessscope.com.au/basic-bookkeeping-101/#comments http://www.smallbusinessscope.com.au/basic-bookkeeping-101/ Mon, 11 Sep 2006 11:59:00 GMT http://www.smallbusinessscope.com.au/providing-quality-telephone-service/ Often a customers' first impression of your business will be obtained over the telephone. They may ring to find out your address, or get a quote - either way how... http://www.smallbusinessscope.com.au/providing-quality-telephone-service/#comments http://www.smallbusinessscope.com.au/providing-quality-telephone-service/ Tue, 05 Sep 2006 13:08:00 GMT http://www.smallbusinessscope.com.au/whats-in-a-name/ Picking a name for your business is as stressful as naming your first born child. Unfortunately, there are no '100 Top Names to Name Your Business' books in publish at... http://www.smallbusinessscope.com.au/whats-in-a-name/#comments http://www.smallbusinessscope.com.au/whats-in-a-name/ Mon, 04 Sep 2006 12:56:00 GMT http://www.smallbusinessscope.com.au/customer-complaints-the-last-three-steps/ This post follows on from the first installment. At this stage, you should have assessed who is making the complaint, listened to the complaint and showed that you heard and... http://www.smallbusinessscope.com.au/customer-complaints-the-last-three-steps/#comments http://www.smallbusinessscope.com.au/customer-complaints-the-last-three-steps/ Sat, 02 Sep 2006 06:17:00 GMT http://www.smallbusinessscope.com.au/customer-complaints-the-first-three-steps/ Owning your own small business means that you are now responsible for all aspects of service. This includes customer complaints. There is no longer the option of running and getting... http://www.smallbusinessscope.com.au/customer-complaints-the-first-three-steps/#comments http://www.smallbusinessscope.com.au/customer-complaints-the-first-three-steps/ Thu, 31 Aug 2006 12:26:00 GMT http://www.smallbusinessscope.com.au/face-to-face-customer-service/ The true essence of outstanding customer service is respect. The consumer is an educated buyer - they are not there to become your new best friend, so don't treat them... http://www.smallbusinessscope.com.au/face-to-face-customer-service/#comments http://www.smallbusinessscope.com.au/face-to-face-customer-service/ Mon, 28 Aug 2006 12:49:00 GMT http://www.smallbusinessscope.com.au/small-business-foundations/ There is more to owning a business then just being good at what you do. People, excited about their business prospect, often dive in head first without taking the time... http://www.smallbusinessscope.com.au/small-business-foundations/#comments http://www.smallbusinessscope.com.au/small-business-foundations/ Sun, 27 Aug 2006 03:42:00 GMT http://www.smallbusinessscope.com.au/starting-a-small-business/ 1) Be your own boss Being the boss of your own business means there will be no-one to police your toilet breaks (or how much toilet paper you've used). You... http://www.smallbusinessscope.com.au/starting-a-small-business/#comments http://www.smallbusinessscope.com.au/starting-a-small-business/ Thu, 24 Aug 2006 21:32:00 GMT