Small Business Scope - by Cinico

Think you can make a success of a small business? Maybe you’re looking at starting your own business in the future? Or perhaps you already have one, and are looking for some fresh ideas. No matter what your reason, Small Business Scope, is all about small business, from start up to wind up and hopefully all the riches in between. Feel free to contact me with any questions, comments or suggestions.

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Small Business Scope - August 2006

Customer Complaints - The First Three Steps

August 31st 2006 12:26

Owning your own small business means that you are now responsible for all aspects of service. This includes customer complaints. There is no longer the option of running and getting the manager to deal with the complaint. It’s now up to you to turn a negative experience for the customer into a positive one that will hopefully result in a return of their business.

Following are three simple actions that can help you deal with complaints effectively and positively

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Face to Face Customer Service - What Not to Do

August 28th 2006 12:49

The true essence of outstanding customer service is respect. The consumer is an educated buyer – they are not there to become your new best friend, so don’t treat them like one. Respect their position because effectively, they are your boss. Without your customers you won’t generate any income and therefore, will not have a business. To provide customer service guaranteed to bring them back think of how you like to be treated when you’re the customer.

Here are 10 things guaranteed to leave a bad impression

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Building a Strong Foundation

August 27th 2006 03:42

There is more to owning a business then just being good at what you do. People, excited about their business prospect, often dive in head first without taking the time to concrete a firm foundation for their business to build on.

1) Know your product or service
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5 Reasons to Own A Small Business

August 24th 2006 21:32

1) Be your own boss
Being the boss of your own business means there will be no-one to police your toilet breaks (or how much toilet paper you’ve used). You could buy all the matching stationery you want without having to justify it to the company accountant. Best of all – if you’re ten minutes late for work you don’t need to spend five minutes trying to come up with a plausible ‘late note’.

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October 2006

1 Posts

September 2006

9 Posts

August 2006